*Return and Refund Policy*
*Sanitary Policy*
For sanitary purposes, all sales are final. We cannot accept returns or exchanges on wigs that have been worn or used.
*Defective Products*
If your wig is defective or damaged upon arrival, please contact us within 7 days for assistance.
*Resolution Options*
- Store credit towards a new unit
- Replacement of the same unit
- Repair of the defective unit
*Requirements*
To qualify for a return or exchange due to defect:
1. Item must be in original packaging.
2. Item must not have been worn or altered.
3. Proof of purchase required.
*Contact Information*
Phone: [phone number]
Email: [email address]
*Credit Timeline*
credits will be processed within 4 business days
*Notes*
- Custom-made wigs are non-returnable.
- Shipping costs are non-refundable